How much is the fee of delivery?

Free shipping for all your purchases over 50 TL to all Turkey. For orders under 50 TL, the shipping cost is 5 TL.

Do I have to pay an extra fee for payment cash at the door?

Cash payments at the door service fee is only 5 TL. In addition to the shipping fee to your orders, payment at the door will be reflected in the service price.

When do I receive my order?

Orders you give until 15:00 on weekdays are given to cargo on the same day. Your order will be delivered to your address within 1-3 business days after cargo is delivered and then via Aras Cargo.
For this reason the cargo companies do not work during the official holidays and holidays, your delivery will be made within the first working day.

How can I track my order?

In without membership purchases, you can find out more about your order by clicking on the without membership order button at the bottom of the page and entering your order number or e-mail address for member purchases you can follow up my account - orders - where is my cargo options.

Can I send my order to a different address? Can you deliver the product to a different address from my billing address?

You can specify a different delivery address when you place your order. In order for your delivery to be accurate and easy, it is necessary to fill in your address information (address, street, neighborhood, street) completely.

Which cargo company will be used to send me my order?

We work with Aras Cargo

On what days is delivery made? Are products being delivered on official holidays?

Deliveries are made on weekdays and on Saturdays until 12:00 am on working days. Deliveries can not be made on official holidays or on Sundays.

Can someone else take package, If I am not at home during delivery? What should be done if there is no one at the time of delivery?

In our delivery to address option, your package can be delivered to you and only first-degree relatives. Identification will be required and surname consistency is required. You will be asked for the signature of the person who received your package in the delivery address. If no one is available, the courier will try to contact you again. You can get picked up your package or left a card for a delivery date. Cargos returned to the branch must be picked up within 3 business days. Otherwise, the cargo will be returned to the departing office within the information of the sender.

Do you have delivery abroad?

Unfortunately, we are not able to ship abroad for now.